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TMNG Global’s QBC® process model is the only revenue assurance model that has been endorsed by the Global Billing Association (GBA), now part of TeleManagement Forum.
Quality Business Controls (QBC)
Today’s more complex communications world of inter‐connected services, multiple devices and third party content provider services and agreements expose businesses to complex challenges that dictate the need for more sophisticated fraud protection, audit and financial controls.
About Quality Business Controls QBC®
Built upon the foundation of Business Assurance, TMNG Global takes a holistic approach to ensuring revenues throughout the customer lifecycle: Switch‐to‐Bill and Order‐to‐Cash. This approach resulted in the development of our proprietary, award‐winning QBC® Quality Business Controls methodology, as a multi‐dimensional revenue integrity discipline to enable the identification of service activation and revenue process problems, facilitate root cause analysis and make possible the design and implementation of corrective actions.
The QBC® design and methodology is built upon world‐class management principles and methodologies, statistical process controls, metrics and best practices of TQM, TM Forum’s business and functional process framework (eTOM), Six Sigma and ITIL. Derived from more than 20 years of hands‐on communications industry experience and innumerable customer engagements, our methodology applies to all communications environments, to all types of products and services, and to all phases of the “customer lifecycle” in the service activation and revenue processes.
Primary Objectives of QBC®
QBC’s primary objectives are to:
- Ensure integrity of data throughout the customer and service lifecycle
- Ensure timely, accurate and complete Fulfillment, Assurance, Billing and Revenue Management (event processing, billing, remittance and collections)
- Identify problems at the earliest possible point in the process, thus avoiding costly rework and delays
- Determine root causes and solutions to problems, ensuring permanent corrective actions to prevent the problem from recurring
TMNG Global’s Quality Business Controls Revenue Assurance methodology helps communications companies uncover and recover missed opportunities at every stage along the revenue life cycle—from the service activation processes of order initiation and validation through to bill production, distribution, and receivables management. The QBC® model encompasses the methods, procedures, tools, templates, metrics and reporting necessary to manage all revenue‐impacting processes.