CSMG provides strategic advisory services ranging from growth and business transformation to ecosystem and business model evolution. Our peerless industry depth and experience, signature strategy and quantitative methodologies enable our clients to make sound business decisions in a complex and ever-changing market.
TMNG Global addresses operational and business transformation from a holistic and disciplined perspective, bringing our IT, OSS/BSS, customer experience management, process re-engineering and network core competencies to bear to achieve true transformation across the enterprise.
Business Transformation Services
The all-IP environment with pervasive mobile broadband, wide ranging connected devices, cloud-based business models, and third party content providers combine to force service providers to make massive changes in the way they operate their businesses. Everything is dynamic and real time. And everything is about the customer experience. The focus on technology evolution is now being traded for business transformation.
As service providers pursue strategies to keep pace with these market dynamics, they are reevaluating every aspect of their existing business operation and transforming their operational environment. Regulatory issues, the economic environment and intensified competition add additional pressure to realign their businesses to meet business goals and objectives.
Transformations of this magnitude will require a combination of new infrastructure, redefined processes, organizational change, and NextGen systems that support rapid product development and create business agility. Careful orchestration of these initiatives will result in a single unified entity where business processes and operations are inextricably linked to corporate strategy and business plans.
TMNG Global understands that transformation is not about a specific technology, solution or activity. Rather, it is a disciplined approach to improving the effectiveness and efficiency of your technologies, organization and operations to achieve and maintain sustainable business growth and yield optimal performance. We take a holistic approach to transformation initiatives, bringing a unique combination of deep domain knowledge, technical competency and proven business acumen together with the right people, processes and tools to assure your strategic business goals are met.
We help you address the top challenges to transformation: execution and implementation. Even is the transformation project is limited in scope, we keep the focus on the key metrics of cost reduction, customer satisfaction and revenue generation. Our ultimate goal is to enable your company to become more market-oriented, to successfully exploit the present and prepare for the future, to change and adapt, to optimize processes and reduce CAPEX/OPEX.
Our reputation has been built upon our success in assuring Operational Excellence and cost containment for our clients. In our twenty year history, we have amassed an enviable track record of revenue assurance success, having worked with over 37 major operators around the globe, successfully recovering hundreds of millions of dollars on their behalf. Our core competencies are focused on complex business and operations processes such as service assurance, business process management, revenue and cost management, billing, and mediation. Whether directing the integration of billing systems, transforming systems and networks, transitioning to cloud computing, or enhancing revenue management functions, we have repeatedly created lasting and sustainable value for our clients through improved operational performance, reduced expenditures and optimal efficiencies.