CSMG provides strategic advisory services ranging from growth and business transformation to ecosystem and business model evolution. Our peerless industry depth and experience, signature strategy and quantitative methodologies enable our clients to make sound business decisions in a complex and ever-changing market.
An effective OSS/BSS solution will provide the flexibility, control and streamlined processes necessary to meet the many demands of the transformation process and to support the adoption of new business models. Business models and processes in place for 10-20 years cannot support complex new business and service channels, and the opportunity to deliver these new, innovative services is limited largely by a company’s ability to create, manage and bill for them.
OSS/BSS Assessment and Consolidation
Over time many companies have added OSS/BSS solutions in silos resulting in multiple systems, disparate naming conventions, incompatible interfaces, inconsistent customer data and custom solutions requiring maintenance, modification and constant testing. The challenges to the achievement of operational excellence are daunting.
Cartesian and parent company TMNG Global have more than two decades of experience with OSS/BSS assessments and consolidations. Our experience and understanding of both business and operations systems and business processes is unequaled in the industry.
We understand that each company has unique operational challenges. One company may require an assessment and recommendation for a converged billing system solution. Another company may require a total order-to-cash evaluation. Whatever your short- and long-term needs, Cartesian can enable your company to achieve operational excellence.
Our approach is totally vendor neutral and technology agnostic. Cartesian takes a holistic approach and applies a structured, rigorous and disciplined methodology to the assessment of operations, systems and processes. Our clients have made us a preferred advisor because of our deep understanding of the interdependencies between networks, systems, data and customer interfaces.
Our operational assessments range from an initial scoping to in-depth evaluations with recommended solutions and full implementation, as required. We have refined our execution model over numerous engagements into a structured six-step approach:
- Current state assessment
- Develop baseline of current operations
- Map baseline to client goals and industry standards with gap analysis
- Deliver high level project plan
- Implement with detailed planning
- Execute and deliver benefits
Quick wins and quantified benefits are provided, while maintaining focus on long terms goals and interventions.
When consolidation is indicated, Cartesian develops a carefully orchestrated plan for the transformation of each element of the OSS/BSS platform. This requires careful management of all the moving parts to ensure an efficient, timely, high quality migration to a next generation or Cloud-based OSS/BSS platform.
The three phases of this implementation include: (1) Definition of the existing OSS/BSS platform; (2) Move to a transition platform and (3) Migration to the new platform:
- Select new systems and processes
- Modify business/operational processes
- Define Plans for -
o Transition
o Data cleansing
o Data migration
o Project plan
o Synchronization
- Modify documentation
- Conduct training
- Establish new methods and procedures
Cartesian is uniquely qualified to address operational issues. We combine our hands-on, in-depth experience with industry knowledge to assess your operational environment regardless of data structures or platforms. Our subject matter experts are knowledgeable in multiple platforms and software solutions from provisioning to mediation to billing and collections.
Many companies consult and evaluate operational problems, but typically restrict their services to clients which use the company’s specific software or products. Cartesian is vendor neutral and technology agnostic and, as such, we provide clients an unbiased assessment and recommended approach to achieve operational excellence.
